AI routes jobs by drive time, tech skill, and customer windows. Cancellations rebalance in 0.3 sec. 50+ trades. 14-day free trial.
What is field service scheduling software?
Field service scheduling software organizes daily work for trade businesses by drive time, tech skill, equipment, and customer windows — replacing the whiteboard, spreadsheet, or owner's mental queue. OptimizeIt's AI scheduler auto-routes jobs across crews, rebalances the entire day in 0.3 seconds when cancellations hit, fires customer ETA SMS automatically, and cuts windshield time by 22% per crew while boosting billable hours +14% per tech. The 47 minutes per day owner-dispatched ops spend re-shuffling assignments goes to zero.
What’s the difference between scheduling and dispatch?
Scheduling is the calendar: when does each job happen, in what order, with which tech and equipment, inside what customer window. Dispatch is the live execution layer: where is each truck right now, when does the next job start, what changes mid-day. Most operators need both. OptimizeIt ships them together — see /features/dispatch-software for the live side.
Can the customer reschedule themselves?
Yes. Reschedule link in the booking confirmation SMS. Customer picks a new slot from the same constraint-honored window list. The schedule rebalances automatically. No phone tag. Optional: require approval for reschedules inside 24 hours.
How does it handle no-shows and emergency same-day requests?
No-shows: AI flags after 15 min past window, auto-fires "Were we able to reach you?" SMS, and offers a one-tap reschedule. Emergency same-day: a "fit me in today" lane runs alongside the regular schedule. AI surfaces the cheapest slot (closest tech with the right skill) and offers it to the customer in real time.
Does it integrate with Google Calendar / iCloud?
Yes, two-way sync. Tech calendars sync to their iCloud / Google so personal appointments block schedulable time. Operator dashboard mirrors to your calendar of choice if you want. The OptimizeIt schedule remains the source of truth — outside calendars are read-only mirrors.
Frequently asked questions
What is field service scheduling software?
Field service scheduling software organizes daily work for trade businesses by drive time, tech skill, equipment, and customer windows — replacing the whiteboard, spreadsheet, or owner's mental queue. OptimizeIt's AI scheduler auto-routes jobs across crews, rebalances the entire day in 0.3 seconds when cancellations hit, fires customer ETA SMS automatically, and cuts windshield time by 22% per crew while boosting billable hours +14% per tech. The 47 minutes per day owner-dispatched ops spend re-shuffling assignments goes to zero.
What’s the difference between scheduling and dispatch?
Scheduling is the calendar: when does each job happen, in what order, with which tech and equipment, inside what customer window. Dispatch is the live execution layer: where is each truck right now, when does the next job start, what changes mid-day. Most operators need both. OptimizeIt ships them together — see /features/dispatch-software for the live side.
Can the customer reschedule themselves?
Yes. Reschedule link in the booking confirmation SMS. Customer picks a new slot from the same constraint-honored window list. The schedule rebalances automatically. No phone tag. Optional: require approval for reschedules inside 24 hours.
How does it handle no-shows and emergency same-day requests?
No-shows: AI flags after 15 min past window, auto-fires "Were we able to reach you?" SMS, and offers a one-tap reschedule. Emergency same-day: a "fit me in today" lane runs alongside the regular schedule. AI surfaces the cheapest slot (closest tech with the right skill) and offers it to the customer in real time.
Does it integrate with Google Calendar / iCloud?
Yes, two-way sync. Tech calendars sync to their iCloud / Google so personal appointments block schedulable time. Operator dashboard mirrors to your calendar of choice if you want. The OptimizeIt schedule remains the source of truth — outside calendars are read-only mirrors.
Which OptimizeIt plan includes scheduling?
Drag-drop calendar + customer-facing windows are included from Free. AI auto-routing + skill matching start at Core ($79/mo annual, $99/mo monthly). Multi-truck routing + recurring templates unlock at Plus.
