1. SCOPE

This Acceptable Use Policy ("AUP") governs all use of the OptimizeIt platform, its sub-products (Moving CRM, Hauling CRM, Storage PMS, Sites, Insurance routing, AI Voice Agent, Marketplace, and every Industry Pack), APIs, widgets, and any related service operated by LoadIt AI Inc (collectively, the "Platform"). It is incorporated by reference into the Master Service Agreement (MSA), the Terms of Service, and the Data Processing Addendum.

2. PROHIBITED CONTENT & CONDUCT

You may not use the Platform to send, generate, store, request, or facilitate any of the following:

• Unlawful, deceptive, fraudulent, defamatory, or harassing content;
• Content that violates third-party intellectual-property, publicity, or privacy rights;
• Child sexual abuse material, non-consensual intimate imagery, or any content depicting the sexual exploitation of minors (zero-tolerance, reported to NCMEC);
• Material that incites violence, terrorism, or self-harm;
• Malware, ransomware, spyware, stalkerware, or any code designed to disrupt or gain unauthorized access;
• Promotion of regulated goods or services in a manner that violates law (firearms, narcotics, gambling, payday lending, adult services, etc.);
• Synthetic media (deepfakes, voice clones) of any person without that person's documented consent and lawful rights (ELVIS Act / pending NO FAKES Act).

3. MESSAGING & TELEPHONY COMPLIANCE

All SMS, MMS, voice, and email sent through the Platform must comply with the Telephone Consumer Protection Act (TCPA, 47 U.S.C. §227), CAN-SPAM, A2P 10DLC, the FCC AI-call rules (FCC 24-17, Feb. 8 2024), and every applicable state telemarketing and auto-renewal law. You warrant that:

• You have prior express written consent for marketing calls and texts, including AI Voice Agent calls;
• Every marketing message identifies the sender and includes a working opt-out (STOP/HELP for SMS, unsubscribe for email);
• You honor opt-out requests within 24 hours;
• You do not send messages between 9pm and 8am recipient local time absent prior consent;
• You do not impersonate any person or business, and do not spoof caller-ID for harmful purposes (Truth in Caller ID Act).

4. AI VOICE AGENT & CALL RECORDING

Outbound AI Voice Agent calls require prior express written consent from the called party. Every AI call must include an artificial-voice disclosure at the start of the call and an "escape path" to a live human or call termination on request. In all-party-consent states (CA, CT, FL, IL, MD, MA, MT, NV, NH, PA, WA, and others), the recording disclosure must be played and not suppressed.

You may not enroll voiceprints, faceprints, or other biometric identifiers without explicit, jurisdiction-compliant written consent (BIPA 740 ILCS 14, Texas CUBI, Washington biometric statute).

5. PLATFORM INTEGRITY

• No scraping, crawling, or bulk download of Platform content or other tenants' data;
• No reverse engineering, decompiling, or attempts to derive source code;
• No use of the Platform to build, train, or support a competing product;
• No probing, penetration testing, denial-of-service, or load testing without prior written authorization;
• No sharing of login credentials or sub-licensing of access without an executed seat addendum;
• No circumvention of quotas, rate limits, billing meters, or feature gates.

6. FAIR-USE QUOTAS

Plan-included AI tokens, SMS segments, AI voice minutes, storage, seats, and industry-pack slots are intended for ordinary business use by the subscribing operator. Usage that is automated, machine-generated at scale, or otherwise inconsistent with single-business operation may be rate-limited or billed at overage rates published in-product.

7. SENSITIVE DATA

The Platform is not designed to receive, store, or process Protected Health Information (PHI) under HIPAA, full payment-card numbers outside our Stripe integration, government-issued biometric identifiers, classified information, or data subject to ITAR/EAR export controls, in each case absent a separately executed written addendum. Do not submit such data through the Platform.

8. ENFORCEMENT

LoadIt AI Inc may, without prior notice and with or without cause: (a) remove or quarantine offending content, (b) throttle, suspend, or terminate access, (c) preserve and disclose records to law enforcement as required, and (d) recover from Client all reasonable costs incurred in investigating or responding to an AUP violation. Repeated or egregious violations may result in immediate termination of the MSA with no refund.

9. REPORTING ABUSE

To report a suspected AUP violation, intellectual-property infringement, harassment, or other abuse on the Platform, email abuse@optimizeit.ai. Legal notices and DMCA takedown requests go to legal@optimizeit.ai. We acknowledge reports within five (5) business days.

10. UPDATES

We may update this AUP from time to time. Material changes will be communicated through the Platform or by email. Continued use of the Platform after the effective date of an update constitutes acceptance.